Policies and procedures to handle consumer complaints

Policies and procedures to handle consumer complaints:

How to Submit a Complaint
If you have a complaint about our service, we suggest that you contact us to resolve the issue. If for some reason you are not satisfied with our effort to resolve the issue

State Disclosures
If your issue is unresolved by VTNGLOBAL, INC (Phone Number : 240-614-0628 or support@vtnglobal.com)

Maryland Resident:
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints regarding this authorized delegate of VTNGLOBAL, INC. at the Office of the Commissioner of Financial Regulation 500 N Calvert Street, Suite 402 Baltimore, Maryland 21202 Toll-free: 1-888-784-0136

Illinois – Residents:
If you have any complaints about VTNGLOBAL, INC. or suspect any violation of the Illinois Transmitters of Money Act, please contact the Illinois Department of Financial and Professional Regulation, toll-free number 1- (888)-473-4858.

Georgia Residents:
If you have a complaint about a seller-issuer of payment instruments or money transmitter doing business in Georgia, the Department suggests that you send a written complaint directly to the company by certified mail. The Department’s expectation is that all Georgia licensed sellers-issuers of payment instruments and money transmitters will make good faith attempts to resolve all issues or complaints directly with consumers within a reasonable period of time.

While complaint processing times may vary, on average you should receive a written response from the licensee within 30 days of receipt of your complaint. If after 30 days you have received no response from the company, please contact the Department at (770) 986-1633. Be prepared to provide documentation that the licensee received your complaint (e.g., certified mail receipt).

Georgia Department of Banking and Finance
Money Services Businesses 2990 Brandywine Road, Suite 200 Atlanta, GA 30341-55651623952